When someone buys a gift from your JoyRibbons registry, you have full control over what happens next. You can receive the exact item purchased — or take the cash equivalent instead. It's your gift. Your choice.
If you want the actual item that was purchased for you, we'll arrange delivery directly to your address. Simple. Nothing is deducted — what was paid for is what you get.
Prefer flexibility? You can convert any gift into its cash equivalent and withdraw it directly — and this is also where direct cash gifts from guests land. We charge a 10% conversion fee on all cash withdrawals, whether the cash started as a direct gift or as an item you converted — this covers the cost of liquidating gifts and processing your withdrawal.
Withdrawals are currently processed manually. To request your payout or finalise gift shipping, please email us directly — we review all requests within 1 business day and process approved payouts within 3–5 business days.
Please note: for cash gifts or contributions of USD 2,000 or above, we may request additional verification before releasing funds. See our Terms and Conditions for full details.
| Payout Type | Fee | You Receive |
|---|---|---|
| 🎁 Physical Gift | No fee | 100% — the actual item |
| 💸 Cash (direct gift or converted item) | 10% conversion fee | 90% of the gift value in cash |
Yes. You can choose on a per-gift basis. Each gift can independently be taken as a physical item or converted to cash.
You can request a withdrawal at any time by emailing hello@joyribbons.com. We recommend waiting until your wedding date has passed and your registry period has closed for a cleaner payout, but this is entirely your choice.
Once your withdrawal request is approved, payouts are processed within 3–5 business days. You'll receive an email confirmation once your payout is on its way. Note that for gifts above USD 2,000, additional verification may be required before we can release the funds.
Yes. The 10% fee applies to all cash you withdraw, regardless of whether it started as a direct cash gift from a guest or as a physical item you chose to convert. Only physical items delivered to you are completely free of any fee — any money that leaves the platform as cash to your bank account has the 10% fee applied.
The 10% fee covers the costs of liquidating the physical product and processing your bank transfer. When you receive the actual item, no such costs are involved — so there's no fee.
Payouts are processed in the currency of the country with which you signed up. If you have a query about international payouts, please reach out to us at hello@joyribbons.com.
Yes, as long as the physical gift has not yet been dispatched for delivery. Once an item is in transit, it cannot be converted to cash. Contact us as soon as possible if you need to make a change.
We're here to help. Reach out to our team at hello@joyribbons.com and we'll get back to you within 24 hours.