Western Sun International Hotel & Events Center (Main Page)

My deep disappointment with the poor customer service I experienced at your hotel today. I called in advance less than two hours before my arrival to make a reservation and clearly stated my preference. However, upon arrival, the person who handled my call accused me of lying about my request, rais…

I had a terrible experience with this hotel. Very bad customer customer’s service experience . The management should do better. From the staff handling call to the staff at the restaurant very saucy and rude. Please let a more friendly staff handle calls and also staff that can speak good english b…

Room is standard, no safe inside the room. There is a balcony which is not accessible to guest, I wonder why it was built. There is stagnant water inside the toilet, no drain hole. The bathroom in the room has a leaking wall, opposite the plumbing area; this is a very dangerous situation as it shows…

I visited their restaurant, it took a little while before my meal came but it was well made and the staff were very courteous. Although there seems to be a little bit of a language barrier, the staff try to meet every guest's needs. I often use the hair salon within the hotel and it's been a great e…

Bad customer service experience; from bad call reception to bad staff in the kitchen. I do not recommend for you if you like to enjoy value for your money.